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Program Manager (Expiration 28/07/2019)

Job Title: Programme Manager - OCM Reference Indicator:  
Division: MD/CEO Directorate Department/ unit: Corporate Transformation  
Job grade: MGR-PM Version no: 2  
JOB OBJECTIVE(S)
  • Implement change management (CM) strategies and plans to maximize employees and customers adoption of project outcomes;
  • Drive the implementation of strategies and  focus on the business readiness, business alignment, solution adoption and sustainability side of organizational change, including changes to business processes, systems and technology, job roles and organization structures.
  • Managing internal and external stakeholders to ensure the realisation of the Bank’s OCM objectives on time and on budget by increasing employee adoption and usage and minimize resistance.
  • Drive faster adoption, higher ultimate utilization and proficiency with the changes that impact employees. These improvements  are expected to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
DUTIES & RESPONSIBILITIES
  • Leverage proven methodologies and the Bank’s Business Readiness and Change Management (BR&CM) Framework to understand the individual and organizational perspectives across all project to determine scope of change impact and recommend required intervention.
  • Manage the  Bank’s Business Readiness and Change Management Framework ensuring it remains reflective of leading practices and the Bank’s specific BR and CM needs
  • Lead and support the development of project-specific change management plans across all strategic inititiatives as well as other compelling BAU initiatives prioritized for delivery.
  • Support all critical stakeholders to adopt CM strategy and implement plan;
  • Liaise with BU/SRF Heads, Project teams and EPMO to integrate change management activities into existing project plans;
  • Analyse and recommend effective measures for the management of resistance across all initiatives.
  • Recommend parameters for the effective adoption and utilization of project management outcomes for all staff and customers.
  • Deploy effective methods for periodic assessment of the measurement of progress on Change and Adoption and ensure implementation of corrective actions as  appropriate;
  • Conduct periodic change management capacity building programs for relevant groups to enhance benefit realization for projects;
  • Regularly provide relevant and up-to-date status report to the Group Head, Corporate Transformation and other key stakeholders;
  • Facilitate change management sessions for appropriate project management teams;
  • Support Project managers and relevant parties to conduct periodic change management maturity model audit of the Bank.
  • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Support the design, development, delivery and management of communications.
  • Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Provide input, document requirements and support the design and delivery of training programs.
QUALITIES
  • Ability to think analytically and see the big picture from small perspectives.
  • Ability to influence others and move toward a common vision or goal
  • Ability to understand the importance of aligning engagement and communication messages with what people care about and the problem they are trying to solve
  • A solid understanding of how people go through a change and the change process
  • Ability to establish and maintain strong relationships
  • Problem solving and root cause identification skill
  • Ability to create original ideas to simplify complex concepts, breaking large efforts into small pieces in order to make the end results more attainable.
  • Excellent active listening skills
  • Must be a team player and able to work collaboratively with and through others
  • Flexible and adaptable to work in ambiguous situations
  • Experience and knowledge of change management principles, methodologies and tools
  • Ability to clearly articulate messages to a variety of audiences
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Ability to influence stakeholders across all levels and move towards a common vision/goal
  • Ability to facilitate focus sessions for specific issues
 
 CHALLENGES
  • Managing resistance and roadblocks in the process of change.
  • Managing setbacks that may come up during change.
  • Managing low adoption of policies and procedures
  • Managing change saturation
  • Obtaining the cooperation of change managers working on different projects
  • Inadequate support from the project governance and sponsor.
  • Managing aggressive deadlines
  • Managing conflicting business interests/objectives
  • Managing result delivery bank-wide
 
EXPENDITURE BUDGET
Key financial/statistical measures of your organizational unit
Number of staff: nil           Staff costs:  nil                     Costs that you control:nil                                                                                                             
Income that your Division generates (if any):           Fee Income: nil           Net Interest Income:nil                                                   
Other Income: nil
KEY PERFORMANCE INDICATORS
  • Adequacy of assessments and plans
  • Quality of analysis, reports and plans
  • Quality of feedback from stakeholders
  • Maturity level achievement
  • Post-implementation effectiveness of Change Management  
  • Change Management Cost vs. budget
  • Achievement of Project ROI
JOB REQUIREMENTS
Education
  • Minimum Education: First degree in related discipline, Higher Degrees/Professional Certification (Project Management/Change Management), etc .
Experience
  • Minimum experience –  10-years relevant experience in the Banking or other relevant Industry
  • Experience with large-scale organizational change efforts
KEY COMPETENCY REQUIREMENTS
Knowledge
  • Industry knowledge;
  • Change Management
  • Banking structure, policies and procedures.
  • Use of Banking applications
  • Critical thinking skills
  • Basic understanding of banking operations and product knowledge
  • Basic understanding of Nigerian financial services industry
Skill/Competencies
  • ANALYTICAL ABILITY
  • DEDUCTIVE REASONING
  • COMMUNICATIONS SKILLS (WRITTEN AND ORAL)
  • INTERPERSONAL SKILLS
  • NEGOTIATION SKILLS
  • LEADERSHIP SKILLS
  • CUSTOMER RELATIONSHIP MANAGEMENT
  • BUDGET PLANNING & CONTROL  
  • DATA GATHERING AND ANALYSIS
  • COST OPTIMISATION        
  • PROCESS IMPROVEMENT 
  • PROJECT MANAGEMENT 
  • BUSINESS/ OPERATIONAL STRATEGY
  • RESOURCE MANAGEMENT
  • CLIENT INDUSTRY KNOWLEDGE SERVICE
  •  QUALITY MANAGEMENT 
  • CORPORATE  STRATEGY
INTERNAL/EXTERNAL CONTACTS (eg Clients, Regulators, Regular Meetings etc)
  • INTERNAL: ALL SBUs & SRFs, Subsidiaries etc
  • EXTERNAL: Consultants, Analysts etc
REPORTING RELATIONSHIPS

Functionally and administratively reports to:
Group Head, Corporate Transformation/ Chief Transformation Officer

Project Sponsors

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Référence :
Contrat :
Poste(s) disponible(s) :
1
Expérience :
10 ans
Niveau d'étude :
Diplôme universitaire
Lieu de travail :
Lagos - NIGERIA
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