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Sales & Operations Administrator (Expiration 28/02/2019)

FUNCTION OF THE DEPARTMENT

  • Supporting our clients in developing countries to improve outcomes through developing organisations, leaders and managers
  • Contribute to the success of CA by delivering profitable business results and building CA’s reputation as ‘go to’ provider for international development training and development

MAIN JOB PURPOSE

  • To ensure the efficient processing of delegate bookings on to CA courses and to carry out all associated administration duties.
  • To assist the West Africa training representative in leading and growing Training and Professional Development (TPD) business through excellent customer service and relationship management with TPD clients across West Africa.

MAIN RESPONSIBILITIES OF JOB

  • Carry out constant qualification of post-enrolment pipeline on open courses, to facilitate the delegate’s safe and expedient journey to the international course location. Including providing updates on their visa and accommodation statuses.
  • Timely processing of course bookings through the CRM system and issuing of joining instructions and other necessary documents for delegates.
  • Assisting in ensuring that delegate course fees are paid before the start of the course in line with invoicing and debt timelines.
  • Provide local support for any Ghana / West Africa customised training projects.
  • Day to day and adhoc liaison with clients.
  • Follow up on direct mail and other marketing activities sent to clients.
  • Undertake other sales admin tasks as required.
  • Any other duties as appropriate to the position, as requested.

Key skills / experience required

  • Graduate degree or equivalent
  • Experience in completing administrative tasks to a high standard
  • Communicating to clients and internal stakeholders with clarity
  • Operational experience in an events-based or international development business is desirable

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GHANA
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